Until 5 p.m. on April 8: All employees who can telework or work from home without impacting critical operations must do so. Employees who are allowed to come to work to maintain critical operations must adhere to appropriate social distancing and safety standards.

For up-to-date information on the UW response to the COVID-19 outbreak, please visit the University of Washington Coronavirus website. See especially the section on Classes, academics and research for students. The Office of the Provost also updates the Facts and information regarding spring quarter 2020 website.

The following resources are intended to help undergraduate students during the COVID-19 outbreak. None of the following information should be construed to contradict University policy or guidance.

Last updated 4/1/20

Student health, wellness and aid

Getting started with technology

These resources are tailored toward the unique opportunities and experiences of engaging in online learning.

Access to technology

  • UW Student Technology Loan Program: Get hardware on loan
  • Husky OnNet: UW VPN (Virtual Private Network) service recommended for while connecting to UW sites and online course instruction. This is the best way for international users to access UW online tools.

Access to internet/wifi

  • Free internet access
  • For students who have an internet provider: Review your provider’s website – many providers are offering unlimited data and other free services to existing customers. Many providers have signed on to the FCC Keep Americans Connected Pledge.
  • Tips for accessing the internet
    • Turn off video
    • Wifi is less reliable and inconsistent especially for streaming. If at all possible, plug directly into your cable modem with an ethernet cable.
    • Mobile hotspots have a notoriously bad and inconsistent internet connection, especially now that so many people are at home relying on it. Consider getting cable/DSL/fiber options with either Comcast or CenturyLink.
    • Be aware of how many people are using the internet in your household. The more people actively using the same internet connection will experience more problems.
    • Not a good idea for you or anyone else in your household to be streaming great Netflix programs like Tiger King while simultaneously trying to stream your class Zoom session.
    • Sometimes one will need to reboot their computer to get better performance.
    • Sometimes rebooting one’s internet router will improve performance. Contact your internet service provider for specific instructions on how best to do this if you aren’t already familiar with this process.
    • Sometimes people have lower levels of internet service. They may need to call their internet service provider to see if there is an option for faster service. Sometimes increasing speed is a switch they flip on their end that will magically increase speed (most likely for an increased fee). Sometimes they may need to send out new equipment and/or a tech to increase speed. Sometimes faster options aren’t available in your area. You may need to explore other internet providers.
    • Some older computers might not be able to handle the video requirements to adequately process Zoom video streams. You might consider using another computer/laptop or replacing your existing computer/laptop.

Best practices for successful online learning

  • Turn on Canvas notifications to ensure you receive alerts when there are changes or posts in Canvas.
  • Learn how to find and submit assignments on Canvas
  • Check your UW email at least twice a day, setting up email forwarding if necessary.
  • Familiarize yourself with Zoom. Zoom Pro is now available to all current students, faculty, and staff.
  • If your instructor uses Poll Everywhere, sign in to the application with your NetID to sync your responses with Canvas.
  • Set up a distraction-free workspace and set aside time to focus.

Support and resources

Most UW student resources remain available but have transitioned from in-person to phone, Zoom or Canvas.

Prospective student events and programs